Our vision:
We try to surpass the needs of our guests and customers with everything we do.
"Hotel Kongress – because satisfaction is not a coincidence"
- We work in a system which allows us to achieve a certain standard and to evolve good things into something even better.
- Our hotel got the bronze medal for innovative tourism.
- We live up to our standards and we try to optimize our improvement process continuously.
The satisfaction of our guests and customers is our highest priority!
>Our vision:
All the activities we carry out are designed to exceed the expectations of our guests/customers: whether they are reservations, check-in, check-out in one of our 65 rooms, events in the restaurant or the Red Salon, or the wishes of our guests to help them plan their stay.
"Hotel Kongress – because satisfaction is not a coincidence"
- We work in a system which allows us to achieve a certain standard and to evolve good things into something even better.
- Our hotel got the bronze medal for innovative tourism.
- We live up to our standards and we try to optimize our improvement process continuously.
The satisfaction of our guests and customers is our highest priority!
Our mission statement:
Satisfaction is not a coincidence because we ...
The enthusiasm of the parties interested in us, especially our guests and bookers, is our main focus.
... support us in the team, always and everywhere:
Cleanliness and functionality are everyone's responsibility everywhere. The cooperation between the various interfaces/departments is similar to a customer-supplier relationship. The goal of the supplier is to inspire its customers.
... love the challenge:
The desire for more spurs us to top performance. Only heroes can perform heroic deeds. This also includes the obligation to constantly improve and fulfil requirements (all, not only guest orders).
... know about and anticipate:
We are open to new things without shutting ourselves off from the tried and tested. Through our tourist, cultural, economic and political network, we recognize trends and regional developments at an early stage and can react to them.
... support the people and companies of the region and beyond:
In the area of services and offers, we set international standards, and the focus is on the regional idea with regard to suppliers and products. Wherever the offer and quality allows, we primarily use regional companies/suppliers/products or, if necessary, we also use regional companies/suppliers/products. on behalf of the Commission.
... are not perfect, but would like to:
Therefore, we never stop developing, learning and accepting praise and criticism constructively. Guest reviews are an important input for us in our continuous improvement process. Every member of staff at the Hotel Congress commits to attending further education at least once a year, which contributes to the improvement of professional or personal skills.
... are successful:
The success of our company secures our work. We take the interests of our owners, economic partners and banks seriously. Higher sales and success only result from our top performance in the long term.